These Terms and Conditions apply to the website and online retail services operated by CORAL TALES SDN BHD, Registration No. 202401030914 (1576763-M). They govern the purchase of fishing accessories, aquarium equipment, fish tank maintenance supplies and other products offered by the Company.
By entering the website, browsing its content or submitting an order, you confirm that you have read, understood and agreed to these Terms and Conditions.
Interpretation
Within these Terms:
“Company,” “We,” “Us” and “Our” refer to CORAL TALES SDN BHD.
“Customer,” “You” and “Your” refer to any visitor or person purchasing from us.
“Goods” or “Products” means the items advertised and sold through the website.
“Order” means a request submitted by a Customer to purchase Goods.
“Services” refers to the website, online ordering facilities and related support provided by the Company.
Product Presentation
We make reasonable efforts to ensure that product descriptions, photographs, measurements, specifications, functions and prices are presented accurately.
However, the appearance of a product may vary slightly because of photography, lighting or screen settings. Natural aquarium rocks and similar materials may also vary in colour, shape, pattern, weight and texture.
Minor natural or display-related variations that do not materially affect the product’s advertised function will not necessarily be treated as defects.
Customer Selection and Compatibility
Before completing a purchase, Customers should review the available product information and verify that an item is suitable for its intended purpose.
This is particularly important for products involving:
Aquarium size or water capacity.
Electrical voltage or power requirements.
Pump capacity and operating conditions.
Fishing hook size and material.
Fishing line, connector or equipment compatibility.
Aquarium treatment instructions or dosage.
Product dimensions and quantities.
CORAL TALES SDN BHD is not responsible for an incorrect selection when the relevant information was accurately displayed and the item delivered matches the confirmed Order.
Placing an Order
An Order is submitted when the Customer completes the checkout procedure. Submission does not guarantee that the Order has been accepted.
Order acceptance may be subject to:
Product availability.
Successful payment verification.
Accuracy of the Customer’s contact information.
Availability of delivery to the supplied address.
Verification of price and product details.
Fraud and security screening.
The Company may reject or cancel an Order if it cannot reasonably be processed or fulfilled.
Pricing and Payment
Product prices are presented in Malaysian Ringgit unless otherwise indicated. Customers must pay the amount displayed during checkout through an available payment method.
Where an obvious price, description or calculation error is discovered, the Company may contact the Customer for confirmation or cancel the affected transaction.
Payments may be handled by independent payment service providers. Their processing times, security procedures and separate terms may also apply to the transaction.
Product Availability
Product availability may change without prior notice. An item displayed on the website or placed in a shopping cart is not reserved until the Order has been successfully accepted.
If a product becomes unavailable after an Order is submitted, CORAL TALES SDN BHD may contact the Customer regarding an alternative product, adjustment or cancellation.
Delivery
Orders are delivered according to the Company’s Shipping Policy. The Customer must provide a complete Malaysian delivery address and a valid contact number.
Delivery estimates may be affected by courier operations, weather, public holidays, inaccurate addresses or other circumstances outside the Company’s reasonable control.
Cancellations
A cancellation request must be submitted within the period provided in the Company’s Cancellation Policy.
An Order is not considered cancelled until CORAL TALES SDN BHD confirms the cancellation in writing. Orders that have already been prepared, packed or dispatched may no longer qualify.
Returns, Refunds and Exchanges
Goods sold are generally not refundable or exchangeable unless:
The merchant sent the wrong item.
The received item does not match its advertised specifications, description, features or information.
The product arrived spoiled, damaged or defective.
Delivery exceeded the period stated in the Shipping Policy.
The Customer must comply with the evidence requirements and 24-hour reporting period contained in the Return, Refund and Exchange Policy.
Safe Product Use
Customers must use fishing and aquarium products responsibly and follow any instructions provided.
Fishing hooks and sharp accessories should be stored safely and kept away from children. Electrical aquarium products should be installed and operated under appropriate conditions.
Customers should not use a damaged electrical product or modify an item in a way that may make it unsafe. The Company will not be responsible for loss or damage caused by misuse, incorrect installation, unauthorised modification or failure to follow instructions.
Website Conduct
Customers must not:
Use the website for illegal or fraudulent activities.
Submit false customer, payment or claim information.
Attempt to enter restricted systems.
Disrupt the website or introduce malicious software.
Collect information from the website through unauthorised automated methods.
Copy or commercially exploit protected website content without permission.
Access may be restricted where unlawful, abusive or suspicious conduct is detected.
Intellectual Property
Unless otherwise indicated, original website content, branding, written materials, graphics and page designs belong to or are licensed for use by CORAL TALES SDN BHD.
Such materials may not be reproduced, modified, republished or used commercially without prior permission.
Third-Party Providers
The website may rely on independent providers for payment, delivery, hosting, analytics or other technical functions.
CORAL TALES SDN BHD does not control every action, policy or interruption associated with an independent service provider. Customers may also be subject to the relevant provider’s own terms.
Limitation of Liability
To the extent permitted under Malaysian law, the Company will not be liable for indirect or consequential loss caused by:
Incorrect product selection.
Improper installation or dosage.
Customer misuse or negligence.
Unauthorised repair or modification.
Inaccurate information supplied by the Customer.
Circumstances beyond the Company’s reasonable control.
Nothing in these Terms excludes any right or liability that cannot lawfully be excluded.
Personal Information
Personal information collected through the website will be processed in accordance with the Company’s Privacy Policy and applicable Malaysian requirements.
Changes to These Terms
CORAL TALES SDN BHD may revise these Terms and Conditions when operational, legal or website changes make an update necessary.
The revised Terms will take effect when published. Continued use of the website after publication indicates acceptance of the updated version.
Questions About These Terms
Questions concerning these Terms and Conditions may be emailed to coral_tales@outlook.com. Customers should include sufficient information for CORAL TALES SDN BHD to identify and respond to the relevant enquiry.