This Shipping Policy sets out the delivery arrangements used by CORAL TALES SDN BHD, Registration No. 202401030914 (1576763-M) for fishing supplies, aquarium products and related Goods purchased from us.
Delivery Availability
We currently deliver to valid addresses within Malaysia only.
International delivery is not offered. Customers must not submit an Order using a delivery address located outside Malaysia because the Company will be unable to complete the shipment.
Free Standard Shipping
Standard delivery within Malaysia is provided without a shipping fee.
Free shipping applies to the Company’s ordinary delivery arrangement. Any unusual delivery service or special arrangement requested by a Customer may be considered separately and remains subject to availability.
Seven-Day Delivery Period
Orders are generally expected to arrive within 7 days after payment, product availability and the Customer’s delivery information have been confirmed.
The seven-day timeframe is an estimated delivery period rather than a guaranteed arrival date. Delivery may take longer because of:
Public holidays or non-working days.
Severe weather or road disruptions.
Courier capacity and operational delays.
Remote or restricted delivery locations.
Incomplete or inaccurate delivery information.
High order volumes.
Events outside the reasonable control of the Company.
No Urgent or Overseas Shipping
CORAL TALES SDN BHD does not provide overnight, same-day or guaranteed next-day shipping.
We also do not provide international shipping. Customers who require a product before a specific date should place their Orders early and allow sufficient time for preparation and delivery.
Address Accuracy
Customers must provide:
The recipient’s complete name.
A valid Malaysian delivery address.
The correct postcode, city and state.
An active contact number.
Any necessary access or delivery instructions.
The Company will not be responsible for a delay or failed delivery caused by incorrect information supplied during checkout.
Customers who discover an error should email coral_tales@outlook.com promptly. A correction cannot be guaranteed after the parcel has been processed or handed to the courier.
Packaging and Preparation
Fishing hooks, aquarium rocks, pumps and other products may require different packaging methods. We take reasonable care when preparing each parcel according to the item’s size, weight and nature.
Customers should exercise caution when opening packages containing hooks, sharp fishing accessories, heavy aquarium materials or fragile equipment.
Receiving Your Products
The Customer or an authorised recipient should be available to accept the parcel. Before opening it, the recipient should inspect the package and begin recording a continuous unboxing video.
The video should show the unopened parcel, shipping label, packaging and all products received. Customers should retain this recording and the packaging if an item is incorrect, damaged or defective.
Tracking Information
Where tracking is available, details may be provided after dispatch. Courier updates may take time to appear and are controlled by the appointed delivery provider.
Tracking information is intended to assist the Customer and does not guarantee delivery at a particular time of day.
Failed Delivery
Delivery may be unsuccessful when:
The recipient cannot be contacted.
Nobody is available to receive the parcel.
The address is incomplete or inaccurate.
The location cannot be accessed.
The Customer does not collect a parcel held by the courier.
A failed or unclaimed parcel may be held or returned. Further arrangements may be required before another delivery attempt can be made.
Delayed Orders
Customers whose Orders exceed the stated delivery period should contact CORAL TALES SDN BHD at coral_tales@outlook.com and include their order number and delivery details.
We may communicate with the courier to check the parcel’s status and provide the available information to the Customer.